At Pure Beauty Shop, we believe in blending beauty with strength, and this philosophy extends to our shipping and returns process. We’re committed to ensuring your complete satisfaction with every purchase, from the moment you place your order to the day it arrives at your doorstep.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
Standard Shipping – $12.95
Delivered via DHL or FedEx
Delivery Time: 10-15 business days after shipment
Free Shipping
Available for orders over $50, delivered via EMS
Delivery Time: 15-25 business days after shipment
International Shipping Note: We ship globally (excluding some Asian countries and remote areas). International customers are responsible for any customs fees, duties, or import taxes according to their country’s regulations.
Returns & Exchanges
We want you to love your Pure Beauty Shop products as much as we do. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Condition Requirements
To be eligible for a return or exchange, items must meet the following conditions:
- Items must be unused and in their original condition
- Original packaging must be intact and included
- All tags and labels must be attached
- Products must be in resalable condition
⚠️ Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Makeup Remover (opened containers)
- Skin Care products (opened containers)
- Brushes & Tools (for hygiene reasons once opened)
- Limited Editions (final sale items)
- Any products with broken seals or opened packaging where hygiene is a concern
Step-by-Step Return Process
1 Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Pure Beauty Shop Team,
I would like to request a [return/exchange] for my order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – Wrong Size, Defective, Changed Mind, etc.] Exchange Preference (if applicable): Desired Exchange Product: [Product Name and Size/Color if applicable]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you,
[Your Name]
2 Wait for Approval
Our customer service team will review your request within 24-48 hours and email you a Return Authorization Number and shipping instructions.
3 Package and Ship Your Return
Carefully package the items in their original packaging, include all original tags and accessories, and ship to:
Pure Beauty Shop Returns
3674 Murphy Court
Eagan, US 55121
Please include your Return Authorization Number clearly on the outside of the package.
4 Processing
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products.
Exchange Process
Exchanges follow the same process as returns. Once we receive and inspect your returned item, we’ll ship your exchange product using your preferred shipping method.
If the exchange item costs more than the returned item, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement at no additional cost to you.
Need Help?
Our 24/7 customer support team is here to assist you with any questions about shipping, returns, or exchanges:
Email: [email protected]
Address: Pure Beauty Shop, 3674 Murphy Court, Eagan, US 55121
We aim to respond to all inquiries within 24 hours.
Thank you for choosing Pure Beauty Shop – where we stand behind our products as strongly as we believe in blending beauty and strength!
© [Insert Year] Pure Beauty Shop. All rights reserved.